Case Management Course Descriptions

Assessing Sexual Risk Behaviors within Case Management (offered by Cicatelli Associates, Inc.)

As case managers work with HIV positive clients and those at risk for HIV, it is critical that they have the skills to assess high risk behaviors.  Typically, case managers lack interviewing and assessment skills that speak specifically to sexual behavior.  This one-day training program will provide the necessary skills to assist case managers to be more effective in their risk reduction counseling interventions.

As a result of this training participants will be able to:

•  Identify the sexual behaviors that are most risky to HIV;

•  Examine their personal attitudes in relationship to sexual behaviors;

•  Demonstrate skills in interviewing that assess sexual risk factors;

•  Practice interviewing and providing risk reduction counseling within the framework of case management.  

Building a COBRA Case Management Team (offered by Cicatelli Associates, Inc.)

This one-day training is intended specifically for staff working within a COBRA case management model.  It is designed to assist individuals in developing skills to “pull together” the internal team to better serve clients.   

As a result of this training, participants will:

•  Describe the characteristics of effective teams;

•  Develop specific strategies for COBRA team development;

•  Demonstrate mediation and conflict resolution techniques; and

•  Recognize “work style” issues that may present as barriers to a team. 
   

COBRA Case Management Billing Practices (offered by Cicatelli Associates, Inc.)

This half-day training is designed to build supervisory capacity in COBRA case management billing and documentation principles.

 Topics to be covered include:

•  Challenges of COBRA billing and documentation;

•  Defining billable, non-billable/fundable and  non-billable/non-fundable activities;

•  Identifying billable activities in everyday case management practice; and

•  Making the connection: billable activity and progress notes.

Cultural Diversity for Case Managers (offered by all Regional Training Centers)

This one-day training is designed to assist case managers and their supervisors to provide effective case management services to clients from a variety of racial, ethnic and cultural backgrounds, including sexual orientation. 

The training will explore:

•  Values inherent in the case management model;

•  Gender roles in different cultures;

•  Concerns about HIV and genocide; and

•  Other critical issues which may impact the relationship between client and case manager. 

Death, Dying & Bereavement (offered by Cicatelli Associates, Inc.)

Issues related to death, dying and bereavement rank within the top three percentile of major life stressors.  In many instances, the demise of a client and/or co-worker can be just as traumatic as the loss of a family member or friend.  As case managers who work with people who are living with dying on a daily basis due to their life threatening illnesses, one develops a keen sense of anticipatory loss for the client, their families and for one’s own relationship to them. 

As a result of this one-day training, participants will be able to:

•  Identify staff burnout and self-care;

•  Discuss complicated grief and bereavement issues;

•  Identify resources; and

•  Discuss the stages of grieving. 

Enhancing The Partnership Between Client & Case Manager (originally developed by Signature Staff Development Resources; now offered by all Regional Training Centers)

This one-day training will provide participants with skills to establish effective partnerships with their clients.  This training will focus on what both the case manager and client bring to the case management process.  The training will also explore how to address sensitive issues with clients, and develop positive confrontation skills and strategies to work with client resistance. 

Topics to be covered include:

•  Engaging and maintaining clients in the case management process;

•  Clarifying roles and responsibilities of clients and case managers;

•  Recognizing and following through on clients’ subtle hints, cues and inconsistencies regarding sensitive issues;

•  Using a strength-based approach in dealing with resistance;

•  Confronting clients in a respectful and effective manner; and

•  Developing a variety of strategies to address clients’ resistance. 

Establishing Boundaries & Recognizing Countertransference in Everyday Case Management (offered by Cicatelli Associates, Inc.)

This two-day training is designed to explore and define the relationship between case managers and clients.  The program will focus on the knowledge, skills and attitudes inherent in establishing and maintaining an appropriate professional helping relationship. 

As a result of this training, participants will be able to:

•  Describe the role of the case manager within the context of a helping relationship;

•  Define transference and Countertransference, and suggest how they can influence effective case management;

•  Begin to identify personal Countertransference issues;

•  List behaviors on the part of the client and/or case manager suggestive of inappropriate boundaries; and

•  Demonstrate effective interventions for working with clients who violate appropriate helping professional boundaries. 

Every Word Counts: Improving Documentation Skills for Case Managers (offered by Cicatelli Associates, Inc.)

Case managers are often challenged to accurately and objectively document information in a timely manner while maintaining the quality of service delivery.  This one-day training will assist case managers in developing and improving their documentation skills in order to satisfy the mandates of their agency. 

As a result of this training, participants will be able to:

•  Understand the skills, knowledge and resources needed to do quality documentation;

•  Examine personal biases that may influence case managers to document information subjectively;

•  Develop skills in writing client information in clear, concise and objective ways; and

•  Apply basic time management techniques that will improve the quality of service delivery. 

HIV Disclosure – Deciding Who & When to Tell (originally developed by the Center for Public Health Education at SUNY Stony Brook; now offered by all Regional Training Centers)

This half-day training will increase the case manager’s awareness of the multifaceted issues clients face when contemplating HIV status disclosure to family, friends and service providers.  The case manager will develop skills necessary to conduct timely, ongoing assessments and discussion of HIV status disclosure as a component of effective service planning.  This training is meant to enhance case manager skills and should not be viewed as foundation training for new staff entering the field. 

By the end of this training, case managers will be able to:

•  Describe the benefits of ongoing assessment and discussion around disclosure;

•  Outline a format to help clients with effective decision-making about HIV/AIDS status disclosure, listing the benefits and    limitations;

•  Explain the value of supporting a client’s decision regarding disclosure; and

•  Discuss the steps involved in making the decision to disclose HIV/AIDS status to family, friends and service providers. 

HIV Family Centered Case Management (offered by Cicatelli Associates, Inc.)

This two-day training is designed to assist case managers in examining and assessing the multiple issues facing the HIV client and their families.  Participants will learn about related developmental issues of children and adolescents including recognizing “red flags” or warning signs of family-related stressors.  This training will help prepare the case manager to introduce “family intervention” into the case management process. 

As a result of this training, participants will be able to:

•   Assess overall family functioning and needs;

•   Review developmental issues of children and adolescents

•   Examine the impact of traumatic incidents on children and adults;

•   Develop skills for recognizing family strengths and re-framing difficult issues; and

•   Develop and identify resources and referral linkages. 

Introduction to Case Management (originally developed by Signature Staff Development Resources; now offered by all Regional Training Centers)

This one-day training will provide participants from COBRA and AIDS Institute grant-funded programs the basic understanding of the case management process. 

Topics to be covered include:

•  History and evolution of case management;

•  Review and comparison of case management models;

•  Distinction between case management and other forms of client interventions;

•  Nature and importance of goal-planning;

•  Components and relationship between steps of the case management process;

•  Case coordination with other service providers; and

•  Reasons and process for closure. 

Interdisciplinary Case Conferencing (offered by Cicatelli Associates, Inc.)

As case managers work intensely with clients, coordination with other service providers becomes an essential component of case management.  This one-day training will provide case managers the skills to coordinate and participate in an interdisciplinary case conference.  Issues that will be discussed include the role of the case manager, the role of the client, developing a coordinated service plan and overcoming obstacles in working with multiple providers.  

As a result of this training participants will be able to:

•  Describe the benefits of case conferencing;

•  Display skills in organizing and facilitating a case conference;

•  Examine the role of the client within case conferencing;

•  Develop skills in creating a coordinated plan;

•  Examine barriers to interdisciplinary interventions and strategies to overcome these barriers.

Managing HIV as a Long Term Illness (offered by Cicatelli Associates, Inc.)

In the past ten years we have been able to observe a dramatic increase in the survival rates of people living with HIV and AIDS, which poses a new challenge for health care providers.  In this two-day training case managers will have the opportunity to review the latest information on this subject as well as to participate in skill building activities on adherence counseling, discuss referral resources and review New York State & Federal policies regarding benefits and entitlements for their clients. 

As a result of this training, participants will be able to:

•  Identify three effective measures of adherence to HAART;

•  Discuss requirements for access to benefits in people living with HIV/AIDS; and

•  Mention minimal requirements for receiving benefits and entitlements. 

Personal Safety for Case Managers (offered by Cicatelli Associates, Inc.)

The day-to-day work of a case manager involves intensive work with clients in their homes and neighborhoods.  The ability to assess and plan for potentially dangerous situations is a key component of field-based work. 

As a result of this training, participants will be able to:

•  Assess potentially dangerous situations within the home visiting structure;

•  Discuss practical strategies for remaining safe;

•  Examine issues of professional boundaries and safety; and

•  Develop agency protocols that support staff safety.  

Psychosocial Issues for Women  (offered by the Center for Public Health Education at SUNY Stony Brook)

This training touches on specific issues faced by women living with HIV/AIDS. This course is designed to give individuals who work with infected women an understanding of potential changes, struggles and triumphs.

The objectives of this training are:

•  Understand factors which influence a woman's vulnerability to HIV infection;

•  Recall clinical manifestations of HIV in women;

•  Identify specific treatment adherence barriers for women;

•  List societal, familial and environmental factors that place women at risk for HIV;          

•  Identify the effects of violence on childhood development;

•  Identify challenges faced by HIV+ women who are raising children;

•  List issues facing HIV+ women who wish to date; and

•  Describe real stories of triumph for women living with HIV
  
   

Serving Families: From Assessments to Service Plans (originally developed for the Center for Public Health Education at SUNY Stony Brook and Signature Staff Development Resources; now offered by all Regional Training Centers)

This one and one-half day training will prepare case management staff to conduct a thorough HIV/AIDS case management comprehensive needs assessment and develop effective service plans.  The session will increase participants' skill in completing the AIDS Institute COBRA case management Assessment Form.  It provides an in-depth examination of service plan development and focuses on developing measurable goals and fostering goal achievement.

Topics to be covered include:

•  Purpose and elements of the assessment and service plan;

•  Direct observations vs. personal judgments;

•  Interviewing and question-framing skills;

•  Documentation techniques;

•  Distinction between goals, objectives and tasks;

•  Incorporating assessment into the development of goals and objectives;

•  Using clients' strengths and assets in developing service plans; and

•  Tips for successful outcomes.
   

Supervision & Leadership for Case Management Programs (offered by Cicatelli Associates, Inc.)

Many of the “best” case managers are promoted to supervisory or other managerial positions without the benefit of training related to supervision and leadership.  This two-day training will examine many of the complex skills needed to effectively supervise case management staff and provide quality service delivery to clients. 

Topics to be covered include:

•  Overview of supervisory competencies;

•  Supervising the difficult employee;

•  Identifying strategies for supervising staff with personal problems;

•  Delivering a difficult message;

•  Balancing performance expectations with personal problems; and

•  Supervising a culturally diverse workforce. 

Working with Children & Adolescents in HIV Affected Families (offered by Cicatelli Associates, Inc.)

This two-day training takes participants through an interactive process of exploring childhood and adolescent development and outcomes for children and youth both infected and affected by HIV/AIDS.  Case managers will develop skills for countering some of the challenging life situations encountered by children, youth and those that care for them.

As a result of this training, participants will be able to:

•  Identify and recognize the developmental milestones of childhood and adolescence;

•  Describe the effects of HIV infection on specific developmental milestones;

•  Explore effective communication strategies to improve family dynamics; and

•  Develop “life mapping” skills with adolescents.
   

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